Elo Business Operations Consulting Inc. Blog

How many times did a customer or prospect say “no” to you last week?  If the answer is none, I can tell you exactly where the missing sales in your business are.  If no one turned down a proposal, you didn’t ask for enough orders.  As a business coach, I’m constantly urging my clients to [...]

I want to tell you a story about my friend Kirk. Kirk and his company locate, pump and maintain septic tanks in Simcoe County, Ontario.  In his own words, Kirk wants to be “number one in the number two business”  If you are in and around Barrie and need septic services, try kirk@pumpmytank.ca Kirk attended [...]

The blog seems to be generating considerable traffic (for which I am grateful) and I’d like to invite my readers to submit ideas they would like me to cover in coming posts.  The key to $ucce$$ lies in asking good questions, so let me ask one of you … what could you learn more about that [...]

As a business coach, most of my clients have one common goal … in one way or another, they are all looking for more sales.  Referral selling is one of the most effective marketing tools we have available to us today – and it costs nothing or next to nothing to pursue. By definition, a [...]

What keeps people from $ucce$$?  Why do some prosper while others stagnate?  The greatest challenge I face as a business coachis to convince my clients to reach out and seize the opportunities that surround them.  $ucce$$ typically lies just outside of that warm, cozy place we like to reside – our comfort zone. Homeostasis is [...]

How do you track and examine your activity level? How do you measure your effectiveness – your return on investment? I usually start my clients by asking them to keep a diary for two weeks. They are asked to track phone-calls (incoming and outgoing), e-mails in and out, client visits, etc. With an understanding of [...]

E-mail is a black hole because it will consume as much time as you let it … get sucked into the vortex and you never escape. If you’ve been following this blog, you know that I advocate scheduling short blocks of time throughout the day during which you deal with e-mail. When you open your [...]

Focus. Everytime you stop writing a report in mid-sentence to review the e-mail that just popped up, you add two minutes to your day. There is the few seconds to open the e-mail program, a few seconds to read it, possibly some seconds to reply or react to it, time to think about what you [...]

A good place to start our discussions of measurement is time management. Time is the one truly linear part of your business and your life. Everything else is scalable – but time marches on. How do you manage time? Dr. Stephen Covey has a system called big rocks to which I ascribe. Big rocks involves [...]

Welcome to my blog. My name is Randy Elo and I am a business coach and consultant. My business revolves around helping entrepreneurs and owner/managers implement processes and strategies to improve business efficiency, and to devise metrics by which change and improvement can be tracked and measured. During my career with mulitnational service organizations, I [...]