Monthly archive: July 2011
Process – the roadmap to prosperity. Processes are a series of identified, measurable steps documenting the way a task is done. Think of the pre-flight checklist a commercial airline pilot goes through. Think of a police officer reading a suspect his rights. Think of a hospital emergency room triage system. The same words and actions, [...]
Category: Business Operations
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What is the worst reason you can think of for performing a task in a certain way? “Because that’s how we’ve always done it.” These seven words are the recipe for stagnation. As we have discussed before, we like to stay in our comfort zone – where it is safe and familiar. How does this [...]
Category: Business Operations
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